Is there parking available?

Yes, there are two parkades located on the North side of the building, along 83 avenue. The price ranges from $2.00/hour to $3.00/hour depending on which parkade and they take credit and cash at the machine. There is also free street parking available in the area but might require walking. There are limited handicap parking in the front of the building on 83 ave.

What should I bring/wear to my appointment

You should dress so the area, e.g. shoulder or knee, is exposed or wear clothing that is easy to move in. If you are unsure what to wear, please bring a change of clothes and there will be time during your session to change if the physical therapist deems this appropriate.

What should I expect for my first appointment?

For physiotherapy that does NOT involve BPPV/vertigo/vestibular, we ask for you to show up 10-15 minutes before your assessments start time, to bring your Alberta health care card, photo ID, and any health care benefits you may have (i.e. Bluecross, sunlife, etc.).

If you are attending our clinic for BPPV/vertigo/vestibular there are additional requirements prior to your first visit:
- No vertigo or nausea medication taken prior to assessment
- Come 15-20 minutes early to finish paperwork so it does not conflict with treatment time
- We highly recommend you do not drive home after your first assessment, please bring someone to your assessment. Driving after follow up sessions is based on patient specific responses to treatment, and can only be determined after the first assessment by the physical therapist.
- You can be at the clinic for up to 2 hours.
- Work is not recommended after treatment but is to the patient’s discretion.

How long should I expect to be at my first treatment?

For physiotherapy that does NOT involve BPPV/vertigo/vestibular, an assessment (first treatment) expect to be at the clinic anywhere from an hour to an hour and a half. For any follow up appointments, plan to be in treatment for 30-60 minutes.

For physiotherapy involving BPPV/vertigo/vestibular, an assessment (first treatment) expect to be at the clinic anywhere from an hour to 2 hours. For any follow up appointments, plan to be in treatment for 45-60 minutes.

Do you direct bill to insurance companies?

Yes, we direct bill to most insurance companies but check with your insurance provider as some may require a prescription to be sent in or do not allow direct billing under your plan. Also, different insurance plans and companies have different amounts they cover, it is always recommended to check with your insurance company.

Who pays for my appointment?

Alberta Health Services do offer funding on a limited basis. It is available on assessed need and if qualify you can receive 2 visits beyond the funded assessment. Not all individuals qualify for additional funding. Alberta Health funding is based on a body group per fiscal year (starting April 1), some body group/categories do overlap and not all new injuries can be claimed under Alberta Health Services e.g. foot, knee and hip are all under the same body group.

Is there coverage available if I’ve had a fracture or surgery?

Alberta Health Services has an Orthopaedic program which provides coverage but you must been seen 8 weeks after date of surgery or fracture unless there is a late referral from your doctor/surgeon if physiotherapy is not deemed appropriate by the 8 weeks. Through this program you are eligible for up to 7 treatments based on assessment. Please call our office if you have any additional questions.

Are there any programs you offer for disability, low income or temporary relief etc.?

There are possible extensions for individual that meet requirements based on income assessment form, these are very individualized and best answered in person.  

Is there wheelchair access?

The building is wheelchair friendly with handicap street parking, handicap bathroom available on the main floor and automatic entrance to the building. There is an elevator located just passed the main staircase that provides access to the second floor. We are located about 30 meters from the elevator down the hall.

Are there transit options?

There are many bus surfaces on Whyte avenue and a bus stop that is down the street on Whyte avenue, taxi services are familiar with our area as well as DATS.


Do you have access to Netcare/ any x-rays, ultrasounds, MRI, CT scan etc. I have had regarding my injury?

No, physical therapists who work in the community do not have access to Netcare. We have the option to get your reports when you sign a consent form with us at the clinic or if you bring your reports to your appointment. If you want the clinic to get all reports prior to your first assessment we are happy to email or fax consents forms for you to sign and get back to us. Reports can take 24 hours up to 2 weeks, depending on the locations

Do you treat Minors?

We do not specialize in paediatrics but we can treat minors. A consent form needs to be signed prior to treatment, it can be sent through email to be signed or can be reviewed and signed at treatment by the legal guardian. Legal guardians can feel free to attend treatment but it is not required so long as the consent is signed.

We do have massage therapists and a massage therapist who specializes in Active Release Techniques that work out of our clinic. They have their own booking system. Pat and Rob are the massage therapists at Whitemud Crossing Sports and Therapeutic Massage Clinic and can be reached by phone or text at 780-414-2053 or 780-937-6988. Roger Murray from Integrity Health and Sport Care, provides both massage therapy and Active Release Techniques and can be reached at 780-919-7144 or find him on facebook @integrityhealthandsportscare .

Do you offer massage therapy at the clinic?