Frequently Asked Questions

Is there parking available?

Yes. There are two parkades located on the north side of the building along 83 Avenue. Parking rates range from $2.00–$3.00/hour depending on the parkade, and both accept credit card and cash at the machine.

Free street parking is also available nearby, though it may require a short walk. Limited accessible (handicap) parking is available at the front of the building on 83 Avenue.

What should I wear or bring to my appointment?

Please wear clothing that allows easy access to the area being treated or comfortable clothing you can move in.

If unsure, bring a change of clothes.

Also bring:

  • Alberta Health Care card

  • Photo ID

  • Insurance information (if applicable)

  • Any relevant imaging or reports

What should I expect during my first appointment?

Your first visit includes:

  • A detailed assessment

  • Review of your history and goals

  • Movement and physical examination

  • A personalized treatment plan

  • Initial treatment when appropriate

Please arrive 5–10 minutes early to complete paperwork.

For vestibular / dizziness / BPPV appointments:

  • Do not take vertigo or anti-nausea medication prior

  • Arrive 5–10 minutes early

  • We recommend arranging a ride home after the first session

  • Sessions may last up to 1–1.5 hours

  • Work after treatment is case-dependent

How long are appointments?

  • Initial assessment: 45–60 minutes

  • Follow-ups: 30–45 minutes

  • Vestibular assessments: up to one hour

Do you direct bill to insurance companies?

Yes, we direct bill to most major insurance providers. Coverage varies by plan, and some insurers require a referral.

Who pays for my appointment?

We offer direct billing for most extended health plans and treat:

  • Motor Vehicle Accident (MVA) cases

  • Workers’ Compensation Board (WCB) claims

We accept credit, debit, and cash.
We are not contracted with AHS-funded physiotherapy.

Do I need a doctor’s referral to see a physiotherapist?

No, a referral is not required. However, some insurance providers may request one for reimbursement.

How many physiotherapy sessions will I need?

This depends on your condition, goals, and response to treatment. Your physiotherapist will outline a clear plan after your assessment.

What conditions do you treat?

We treat a wide range of conditions including:

  • Back and neck pain

  • Sports injuries

  • Concussions and vestibular disorders

  • TMJ (jaw dysfunction)

  • Chronic pain conditions

  • Post-surgical rehabilitation

  • Pelvic Floor Physiotherapy

  • Schroth Therapy for Scoliosis

  • Shockwave Therapy

Do you specialize in TMJ (jaw) physiotherapy?

Yes. We are a leading TMJ physiotherapy clinic and among the first in the province to offer focused, advanced TMJ rehabilitation.

We treat jaw pain, clicking, locking, headaches, and associated neck and postural issues using a comprehensive approach.

Do you offer vestibular (dizziness and concussion) rehabilitation?

Yes. We provide advanced vestibular and concussion rehabilitation.

Our physiotherapists are trained through Atlanta-based vestibular programs and use specialized equipment, including vestibular goggles, to assess and treat dizziness, vertigo, and balance disorders.

Do you offer multidisciplinary care?

Yes. We provide a collaborative, team-based approach including:

  • Clinical Psychology (Justin Long)

  • Occupational Therapy (Jenny Visconti)

  • Dietetics/Nutrition (Dr. Min)

  • Massage Therapy (Tamara Tanasiuk)

This allows us to address complex conditions such as chronic pain, concussion, trauma, and systemic health concerns more effectively.

What makes your clinic different?

We take a holistic, movement-based approach.

Rather than focusing only on symptoms, we assess how your entire system works together, movement, breathing, strength, and control, to address the root cause of pain and dysfunction.

Why does my pain keep coming back even after treatment?

In many cases, pain persists because the underlying movement patterns, load management, or coordination issues have not been addressed.

Our approach focuses on correcting these root causes, not just temporarily relieving symptoms.

Can physiotherapy help if I’ve already tried other treatments?

Yes. Many of our patients come to us after trying multiple treatments without lasting results.

We focus on deeper mechanical and neurological factors that are often missed in standard care.

Do you treat chronic or complex conditions?

Yes. We regularly treat complex cases including:

  • Chronic pain

  • Post-concussion symptoms

  • Persistent dizziness

  • TMJ dysfunction

  • Multi-area pain patterns

Is there coverage after surgery or fractures?

We are not contracted with AHS for post-surgical funding. Please contact us to discuss your options.

Do you offer reduced-cost or financial assistance programs?

Limited support may be available depending on individual circumstances. Please contact us to discuss.

Is the clinic wheelchair accessible?

Yes. The building includes:

  • Accessible parking

  • Automatic entrance

  • Accessible washrooms

  • Elevator access

Are there public transit options?

Yes. Multiple bus routes run along Whyte Avenue. Taxi and DATS services are also available.

Do you have access to Netcare or imaging (X-ray, MRI, etc.)?

No, but we can request reports with your consent or review any reports you bring. Retrieval may take 24 hours to 2 weeks.

Do you treat children (minors)?

Yes, some therapists treat pediatric cases. A consent form from a legal guardian is required.

Do you offer massage therapy?

Yes. Our Registered Massage Therapist, Tamara Tanasiuk, provides treatment as part of our integrated care approach.

What is the best physiotherapy clinic in Edmonton for TMJ or concussion?

Choosing a clinic with advanced training and a multidisciplinary approach is key. Clinics that specialize in TMJ, vestibular rehabilitation, and complex cases tend to provide more effective long-term outcomes.

What should I look for in a physiotherapy clinic?

Look for:

  • Individualized treatment plans

  • Experience with complex conditions

  • Multidisciplinary care options

  • Strong assessment and movement analysis

Is physiotherapy worth it for chronic pain?

Yes, especially when treatment focuses on long-term movement patterns, load management, and system-wide function rather than just symptom relief.

How quickly will I see results from physiotherapy?

Some patients notice improvements within a few sessions, while others require a longer, structured program depending on the complexity of their condition.